Who controls your information
The Tech Surgery (North East) Ltd
59 Westoe Road
South Shields
NE33 4LU
Company number: 11480656
Telephone: 0191 427 0857
Email: support@thetechsurgery.co.uk
The Tech Surgery (North East) Ltd is the controller of personal information collected through this shop.
Information we collect
Depending on how you use the shop, we may collect your name, billing and delivery addresses, email address, telephone number, order and correspondence details, account information, device and browser information, security logs, cookie choices and limited payment-related information. Payment card details are normally processed directly by the payment provider and are not stored in full by us.
Why we use it
- To take payment, fulfil orders, arrange delivery and provide customer service.
- To manage accounts, returns, refunds, warranties, fraud prevention and website security.
- To meet tax, accounting, consumer-law and other legal obligations.
- To improve the shop and understand performance where permitted.
- To send marketing only where we have an appropriate lawful basis and any consent required by law.
Our lawful bases include performance of a contract, compliance with legal obligations, legitimate interests such as security and service improvement, and consent where required.
Who we share it with
We may share only the information needed with payment providers, banks, delivery companies, hosting and email providers, professional advisers, fraud-prevention services and suppliers involved in fulfilling an order. We may also disclose information where required by law. We do not sell personal information.
International transfers
If a service provider processes information outside the UK, we use an applicable legal safeguard, such as UK adequacy regulations or approved contractual protections.
How long we keep it
We retain information only for as long as needed for the purposes described, including legal, tax, accounting, warranty, dispute and security requirements. Different records therefore have different retention periods.
Your rights
Depending on the circumstances, you may have rights to be informed, access your information, correct it, have it erased, restrict or object to processing, receive portable information and withdraw consent. You may complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Essential cookies support functions such as the basket, checkout, security and your privacy choices. Optional analytics or marketing cookies will only be used in accordance with applicable consent requirements. More detail will be shown in the cookie controls.
Contact us
For privacy questions or requests, email support@thetechsurgery.co.uk or write to the address above.